Datenschutzerklärung

1. Myholistichealth.org is the Data Controller – How do you contact us?

Myholistichealth.org is the data controller responsible for handling the personal data that we have collected from you.

If you have any questions, concerns, or complaints about our Privacy Policy or data collection and processing practices, or if you wish to exercise any of your rights or report any security violations, please contact us.

2. Purpose and Use of Your Personal Data, and the Legal Basis for Processing

We use your personal data for the following purposes:

2.1 When You Visit Our Website

We collect information about your use of our website, including:

Browser type, search terms, IP address, network location, and device information.
Products and services you click on or add to your basket.

This data is collected via cookies. Learn more about our cookie usage in our Cookie Policy. We also use third-party analytics services to analyze user behavior. These services may transfer data to third parties as required by law or for processing on their behalf. Details on these third parties can be found in our Cookie Policy.

2.1.2 Purpose:

To gather statistics and analyze trends to better tailor our services to your needs.
To recommend products you might be interested in.
To market our products, including via Facebook and Google.
To improve website security.

2.1.3 Legal Basis:

Processing is based on GDPR Art 6(1)(f) and is only carried out with your consent for these purposes.

2.2 When You Order a Product or Communicate with Us

We collect information you provide, such as:

Name, address, email address, phone number, payment details, purchase history, and IP address.

2.2.2 Purpose:

To create your account and deliver your order.
To manage returns and complaints.
To prevent fraud.
To comply with legal requirements, such as the Danish Accounting Law.

2.2.3 Legal Basis:

Processing is based on:

GDPR Art 6(1)(b) (fulfilling agreements with you).
GDPR Art 6(1)(c) (legal obligations).
GDPR Art 6(1)(f) (fraud prevention).

2.3 When You Sign Up for Our Newsletter

We collect:

Name, email address, IP address, and your phone number (if provided).
Information on when you signed up, unsubscribed, and opened newsletters.

2.3.2 Purpose:

To send you newsletters.
To optimize newsletters and improve marketing.
To document your consent.

2.3.3 Legal Basis:

Processing is based on GDPR Art 6(1)(f).

2.4 When You Provide Feedback or Contact Us

We collect your name, email address, and any other content you include in your communication.

2.4.2 Purpose:

To respond to your feedback or inquiries.
To handle complaints about product issues.

2.4.3 Legal Basis:

Processing is based on GDPR Art 6(1)(f).

2.5 When You Post Reviews on Our Website

If you post content, such as a review, the following will be stored and visible to others:

Your review content, first name, and last initial.

2.5.2 Purpose:

To document the author of the review.

2.5.3 Legal Basis:

Processing is based on GDPR Art 6(1)(f).

2.6 When You Visit Our Facebook Page

We use Facebook’s “Page Insight” analysis tool to obtain statistics on visitors, including:

Number of likes, post interactions, page visits, post reach, and other insights.

This helps us understand how users engage with our page and improve our presence.

In connection to this, Facebook collects information as a data controller together with us. When you visit our Facebook page, you will gain access to information regarding the processing of these data. For more information, follow this link Page Insights Data Terms.

We have also entered into an agreement with Facebook regarding shared data responsibility. You can review the agreement here: Page Controller Addendum.

3. Categories of personal data we process

We process the following data about you:

We collect personal data as described in section 2 of this privacy policy. We do not receive any personal data about you from any third party.

4. Legitimate interests we pursue with processing your personal data

As described above, parts of our processing of your personal data are carried out based on a legitimate interest according to GDPR Article 6 (1)(F). Our legitimate interest in using your personal data to carry out marketing activities, improve our website, improve the security of our website and prevent fraud, have been balanced concerning your interests, basic rights and freedom rights to secure our use of your data do not exceed these. If you want to learn more about how we have balanced our use of your data according to this paragraph, please contact us on one of the methods stated in section 1.

5. Transfer of your data to receivers outside of EU/EEA

We will transfer your personal data to data processors established outside of the EU/EEA.

As mentioned in section 2 of this privacy policy, we share data with companies for targeted marketing as well as handling our website. Among these companies there are companies located outside of the EU/EEA.

Four of these data processors, Google Analytics v/Google LLC., ActiveCampaign LLC, Pinterest Inc, and Facebook Inc. is established in the USA. The necessary guarantees for transferring data to the USA are secured through data processor certification under EU-U.S. Privacy Shield, according to EU GDPR article 45.

Copies of certifications for various entities under the Privacy Shield Framework can be found via the following links:

6. Storage of your personal data

Information collected when you make an order on our website as described in section 2.2 will normally be deleted after 2 years after the calendar year in which you make your order. However, information can be stored for a longer period if we have a legitimate need for longer storage, e.g. if it is necessary to store the data for a legal requirement can be determined, be in evidence, or defend the legal requirement. Also, the information will be stored if storage is necessary to fulfill a legal requirement. Furthermore, accounting records will be stored for 5 years from the ending of the calendar year in which you order has been made, for us to fulfill the requirements of the Danish accounting law.

Information collected when you sign up for our newsletter will be deleted when you withdraw your consent unless we have any other reason for using your data.

If you decide to delete your customer account, we will delete all data we have stored about you.

Information collected in connection to you making a post on our website will be deleted after 3 years unless we have another reason for using your information.

Information collected when you give us feedback or contact us per mail will be deleted after 1 year unless we have another reason for using your information.

For information collected through your use of our website as described in section 2.1 including cookies, you can find information regarding the deletion of such data in our cookie policy.

7. The right to withdraw your consent

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. To do this, please contact us via the contact information stated in section 1.

Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent

8. Your rights regarding the use of your information

According to GDPR you have several rights regarding our use of your personal data.
To exercise any of these rights, please contact us.

Right to obtain access to the information

You can request access to the personal information we use about you as well as other information we process.

Right to get untrue information corrected

You have the right to get any untrue information about you corrected.

Right to get data deleted

On special occasions, you have the right to get information about you deleted before we normally would delete such data.

You may change any of your Personal Data in your account by contacting us. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We may also retain your information for fraud or similar purposes.

Right to restricted processing

In some cases, you have the right to get the processing of your personal data restricted. If you have the right to get the use of your personal data restricted, we cannot process personal data about you in the future – except storage – without your consent unless we as a result of any legal requirement are required to do so or to protect a person or important public interests.

Right to object

In some cases, you can object to our or legal processing of your personal data. You can also object to the processing of your personal data to direct marketing.

Right to portability of your data

In some cases, you have the right to receive your personal information in a structured, widely used, and machine-readable format as well as get access to any personal data that we have transferred to a third-party.

9. Complain to a data protection authority

You have the right to complain to a data protection authority about our collection and use of your personal information.